Bookings & customers
Manage and cancel bookings
Find any booking, check its payment status and cancel with a partial refund.
Goal
You keep bookings under control and refund cancellations cleanly via Stripe.
What you need
- Bookings from the shop or created manually
Step by step
Open Bookings. The tabs for all, pending, confirmed and cancelled bookings show the count per status.
Narrow down by status, payment status, course and location and sort, e.g. newest first. The column Booked at shows the date and time the booking was made.
Click a row or Details to see customer, session, payment and documents.
To cancel, choose Cancel under the actions, set the Refund share (%) and click Confirm cancellation.
Afterwards you can Download credit note.
Report Download exports the bookings of a period.
Tips
- If a refund fails, the case appears in the Action centre.
- Every booking confirmation and invoice mail carries a calendar file (.ics) with the session or all course sessions. Customers download invoice and credit note themselves in the shop under My bookings → Documents.
Menu names adapt to your industry – instead of "Courses" you may see "Classes" or "Services".